Terms and Conditions

General Terms and Conditions of Sale

 

PREAMBLE:

 

These general terms and conditions of sale apply to all sales concluded on the Lordidon.com website.

The website www.lordidon.com is a service of the micro-enterprise ZAIDI Rihab: L'ordidon

 

    • Located at 70 Boulevard Voltaire, Asnières-sur-Seine, 92600
    • Website URL: www.lordidon.com
    • email: support@lordidon.com

 

The L'ordidon website sells the following products: personalized costume jewelry.

The customer declares having read and accepted the general conditions of sale prior to placing their order.

The validation of the order therefore constitutes acceptance of the general conditions of sale.

PRINCIPLES:

 

These general conditions express all the obligations of the parties.

In this sense, the buyer is deemed to accept them without reservation.

These general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels.

They are accessible on the Lordidon.com website and will prevail, if necessary, over any other version or any other contradictory document.

The seller and the buyer agree that these general conditions exclusively govern their relationship. The seller reserves the right to modify its general conditions from time to time. They will be applicable as soon as they are put online.

If a condition of sale were to be missing, it would be considered to be governed by the practices in force in the distance selling sector whose companies are headquartered in France.

These general conditions of sale are valid until January 1, 2033.

 

CONTENT:

 

The purpose of these general conditions is to define the rights and obligations of the parties in connection with the online sale of goods offered by the seller to the buyer, from the Lordidon.com website.

These conditions concern all purchases made on the lordidon.com website.

These purchases concern the following products: personalized costume jewelry

 

PRE-CONTRACTUAL INFORMATION:

 

The buyer acknowledges having been informed, prior to placing their order and concluding the contract, in a clear and understandable manner, of these general conditions of sale and of all the information listed in article L. 221-5 of the Consumer Code.

The following information is transmitted to the buyer in a clear and understandable manner:

  • The essential characteristics of the good.
  • The price of the good and/or the method of calculating the price.
  • If applicable, all additional costs of transport, delivery or postage and all other possible applicable costs.
  • In the absence of immediate execution of the contract, the date or period within which the seller undertakes to deliver the good, whatever its price. 
  • Information relating to the seller's identity, its electronic contact details, and its activities, those relating to legal guarantees, the functionalities of digital content and, where applicable, its interoperability, the existence and methods of implementing guarantees and other contractual conditions.

 

ORDER:

 

The buyer has the possibility of placing their order online, from the online catalog and using the form contained therein, for any product, within the limits of available stocks. The buyer will be informed of any unavailability of the ordered product or good.

For the order to be validated, the buyer must accept, by clicking in the indicated place, these general conditions. They must also choose the delivery address and method, and finally validate the payment method.

The sale will be considered final:

 

After the seller sends the buyer confirmation of acceptance of the order by email and after the seller has collected the full price.

Any order implies acceptance of the prices and the description of the products available for sale.

 

In certain cases, notably default of payment, erroneous address or other problem on the buyer's account, the seller reserves the right to block the buyer's order until the problem is resolved.

For any question relating to the tracking of an order, the buyer can send an email to the seller at: support@lordidon.com, on the following days and times: Monday to Saturday, from 8 a.m. to 6 p.m.

 

ELECTRONIC SIGNATURE:

 

The online provision of the buyer's credit card number and the final validation of the order will constitute proof of the buyer's agreement:

 

  • Payment of the amounts due under the purchase order;
  • Signature and express acceptance of all operations carried out

 

In the event of fraudulent use of the bank card, the buyer is invited, upon noticing such use, to contact the seller by email at the following address: support@lordidon.com

 

ORDER CONFIRMATION:

 

The seller provides the buyer with an order confirmation, by electronic message.

 

PROOF OF TRANSACTION:

 

Computerized records, kept in the seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.

 

PRODUCT INFORMATION:

 

The products governed by these general conditions are those that appear on the seller's website and that are indicated as sold and shipped by the seller. They are offered within the limits of available stocks.

The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred concerning this presentation, the seller's liability cannot be engaged.

The photographs of the products are not contractual.

 

PRICE:

 

The seller reserves the right to modify its prices at any time but undertakes to apply the current rates indicated at the time of the order, subject to availability on that date.

Prices are indicated in euros. They do not include delivery costs, which are billed in addition, and indicated before the order is validated. Prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will automatically be reflected in the price of products in the online store.

If one or more taxes or contributions, particularly environmental ones, were to be created or modified, whether upwards or downwards, this change could be reflected in the selling price of the products.

 

PAYMENT:

 

This is an order with an obligation to pay, which means that placing the order implies payment by the buyer.

To pay for their order, the buyer has, at their choice, all the payment methods made available to them by the seller and listed on the seller's website.

The buyer guarantees the seller that they have any necessary authorizations to use the payment method chosen by them, when validating the purchase order.

The seller reserves the right to suspend any order processing and any delivery in the event of refusal of payment authorization by credit card from officially accredited organizations or in the event of non-payment.

The seller notably reserves the right to refuse to make a delivery or to honor an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is being administered.

Payment of the price is made in full on the day of the order, according to the following terms:

 

Credit card (via the secure Shopify payments platform)

PayPal payment

 

PRODUCT AVAILABILITY - REFUND - RESOLUTION:

 

Except in cases of force majeure or during periods of online store closure which will be clearly announced on the website's homepage, shipping times will be, within the limits of available stocks, those indicated below.

 

Shipping times run from the date the order was registered, as indicated in the order confirmation email.

For deliveries in Metropolitan France and Corsica, the delivery time is 4 days from the day following that on which the buyer placed their order, according to the following terms: Tracked mail. At the latest, the period will be 30 working days after the conclusion of the contract.

 

For deliveries to overseas departments and territories or another country, the delivery terms will be specified to the buyer on a case-by-case basis.

In the event of non-compliance with the agreed delivery date or time, the buyer must, before terminating the contract, instruct the seller to perform it within a reasonable additional period.

Failing performance at the expiration of this new period, the buyer may freely terminate the contract.

 

The buyer must carry out these successive formalities by registered letter with acknowledgment of receipt or by a writing on another durable medium.

The contract will be considered resolved upon receipt by the seller of the letter or writing informing them of this resolution, unless the professional has performed in the interim.

However, the buyer may immediately terminate the contract if the dates or deadlines mentioned above constitute an essential condition of the contract for them.

 

In this case, when the contract is resolved, the seller is obliged to reimburse the buyer for all sums paid, at the latest within 14 days following the date on which the contract was terminated.

In the event of unavailability of the ordered product, the buyer will be informed as soon as possible and will have the option of canceling their order. The buyer will then have the choice of requesting either reimbursement of the sums paid within 14 days at the latest of their payment, or an exchange of the product.

 

DELIVERY:

 

  • Delivery means the transfer of physical possession or control of the good to the consumer.

 

  • The ordered products are delivered according to the terms and within the timeframe specified above.

 

  • Products are delivered to the address indicated by the buyer on the order form; the buyer must ensure its accuracy.

 

  • For deliveries outside the European Union, the customer must pay customs duties, or other taxes due on the import of products into the country of delivery.

 

  • The related formalities are also the sole responsibility of the customer.

 

  • The customer is solely responsible for verifying the possibility of importing the ordered products with regard to the laws of the territory of the delivery country.

 

  • Any package returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the buyer's expense.

 

  • The buyer can, at their request, obtain an invoice sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.

 

  • If the buyer is absent on the day of delivery, the delivery person will leave a delivery notice in the mailbox, which will allow the package to be collected at the indicated locations and within the indicated time.

 

  • If, at the time of delivery, the original packaging is damaged, torn, or open, the buyer must then check the condition of the items. If they have been damaged, the buyer must absolutely refuse the package and make a reservation on the delivery slip (package refused because opened or damaged).

 

  • The buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by their signature any anomaly concerning the delivery (product missing compared to the delivery note, damaged package, broken products...).

 

  • This verification is considered to have been carried out once the buyer, or a person authorized by them, has signed the delivery note.

 

  • The buyer must then confirm these reservations to the carrier by registered mail no later than two working days following receipt of the item(s) and send a copy of this letter by fax or simple mail to the seller at the address indicated in the legal notices of the site.

 

  • If the products need to be returned to the seller, a return request must be made to the seller within 14 days of delivery. Any claim made outside this period cannot be accepted. Product returns will only be accepted for products in their original condition (packaging, accessories, instructions...).

 

  • The buyer must report to the seller, on the day of delivery or at the latest on the first working day following delivery, any claim of delivery error and/or non-conformity of the products in nature or quality compared to the indications on the order form.

 

Any claim made beyond this period will be rejected.

 

The claim must be made by email to the following address: Support@lordidon.com

 

RIGHT OF WITHDRAWAL:

 

According to article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized.

 

FORCE MAJEURE:

 

All circumstances beyond the control of the parties preventing the performance of their obligations under normal conditions are considered causes of exemption from the parties' obligations and lead to their suspension.

 

The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as their disappearance. Will be considered as cases of force majeure all irresistible, external to the parties, unforeseeable, unavoidable events, independent of the will of the parties and which cannot be prevented by them, despite all reasonably possible efforts.

 

Expressly, the following are considered cases of force majeure or fortuitous events, in addition to those usually recognized by French courts and tribunals: blockage of transport or supply means, earthquakes, fires, storms, floods, lightning, shutdown of telecommunication networks, or difficulties specific to telecommunication networks external to customers.

 

The parties will come together to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the force majeure event lasts for more than three months, these general conditions may be terminated by the injured party.

 

MEDIATION:

 

In accordance with articles L.616-1 and R.616-1 of the French Consumer Code, our company has implemented a consumer mediation process.

The chosen mediation entity is: CNPM - MEDIATION - CONSOMMATION.

In case of a dispute, you can submit your complaint on their website: http://cnpm-mediation-consommation.eu or by mail to CNPM - MEDIATION - CONSOMMATION - 27 Avenue de la Libération 42400 SAINT-CHAMOND

 

INTELLECTUAL PROPERTY:

 

The content of the website remains the property of the seller, who is the sole owner of the intellectual property rights to this content.

Buyers agree not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an act of counterfeiting.

 

DATA PROTECTION AND LIBERTIES:

 

The personal data provided by the buyer are necessary for processing their order and for issuing invoices. They may be communicated to the seller's partners responsible for the execution, processing, management, and payment of orders.

 

APPLICABLE LAW:

 

These general conditions are subject to French law. The competent court is the judicial court. This applies to both substantive and procedural rules. In the event of a dispute or complaint, the buyer will first contact the seller to obtain an amicable solution.