Shipping Costs:

L'ordidon offers its customers free shipping for orders over 89 euros in Metropolitan France.

Returns and exchanges:

You have 14 days to return your jewelry for exchange or refund (excluding worn jewelry, earrings, or personalized items).
For any return request, it is essential to contact us by email using our contact form or at the following address: Support@lordidon.com.

Otherwise, we reserve the right to refuse the return.
Please note that jewelry that does not meet these conditions cannot be exchanged and/or returned.

• Jewelry received damaged, worn or spoiled will be systematically refused, and the return shipment will again be at your expense.
• Sale items are non-refundable and non-exchangeable.
• Returns of personalized jewelry will not be accepted.
• Earrings are non-exchangeable and non-refundable (hygiene reasons).
• The order must be returned in its original and intact packaging (its case, shipping box, and all accessories).
• You must contact customer service within 5 working days for a return or exchange request.
• For damaged orders, you have 24 hours to report them to our customer service via the following address:

• support@lordidon.com: Failure to respect these deadlines will result in the rejection of any claim and the return shipment will be at your expense.

HOW TO MAKE A RETURN?

1. Make a return request by sending us a message in the "Contact" section of our website or by email: support@lordidon.com
2. Don't forget to include your order number, postal address, and email.
3. Return the jewelry in its original packaging, place everything in sturdy packaging, and send the tracked parcel to L'ordidon at the following address:

L'ordidon Paris

70 Boulevard Voltaire

Asnières-sur-Seine

92600

Refund:

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.