Delivery and Returns for Your L'ordidon Jewelry
Delivery steps:
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We prepare your order within 24 hours: This period may be extended in case of high demand.
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Once prepared, your order is shipped by La Poste within 2 to 4 business days in France and major European cities (indicative timeframe provided by La Poste). Allow up to one week for other destinations.
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Once shipped, you will receive a confirmation email with your tracking number.
2. FROM WHAT AMOUNT ARE DELIVERY COSTS FREE?
L'or Didon offers its customers free shipping for orders over 89 ⏠in Metropolitan France.
3. WHERE CAN I CHECK THE STATUS OF MY ORDER?
As soon as your order has been shipped, you will receive an email with tracking details.
The estimated delivery time is given in "business days", which means that weekends and national holidays should not be taken into account.
Returns
You can make a return (only for non-personalized jewelry) by observing these conditions:
- Return costs are at your expense.
- Returns must be made within 14 days of receipt: Please contact our customer service by email.
- Jewelry must be intact and returned in its original packaging.
We do not accept returns or exchanges for personalized and discounted jewelry and earrings unless the order is damaged.
Once your order is delivered, you have 3 days to report a damaged order to our customer service via the following address:
support@lordidon.com (please attach a photo to your email).
After this period, any claim will be refused.
Refunds
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.