RETURN, EXCHANGE:

You have 14 days to return your jewelry for exchange or refund (excluding worn, earrings or personalized jewelry).

For any return request, it is essential to contact us by email using our contact form or at the following address: Support@lordidon.com. Failing this, we reserve the right to refuse the return.

Conditions for making a return or exchange:

Please note that jewelry that does not meet these conditions cannot be exchanged and/or returned.

• Damaged, worn or broken jewelry will be systematically refused and, again, shipping will be at your expense.
• Sale items are neither refundable nor exchangeable.
• Returns of personalized jewelry will not be accepted.
• Earrings are neither exchangeable nor refundable (hygiene).
• The order must be returned in its original and intact packaging (its case, shipping box and all accessories).
• You must contact customer service within 5 working days for a return or exchange request.
• For damaged orders, you have 24 hours to report them to our customer service via the following address: Support@lordidon.com
• Failure to comply with these deadlines, any complaint will be refused and shipping will be at your expense.

Refund:

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

HOW TO MAKE A RETURN?

1. Make a return request by sending us a message in the "Contact" section on www.lordidon.com, specifying your order number, or by email Support@lordidon.com
2. Print and fill out the attached form: (don't forget to include your postal address and email)
3. return the jewelry in its original packaging, place everything in a sturdy package and send the tracked parcel to L'ordidon whose address is: