Privacy policy

Privacy Policy

PRIVACY POLICY
Updated October 17, 2026

1. Who we are
The data controller is L'Or Didon Paris, a French SASU with share capital of €10,000, registered with the Nanterre Trade and Companies Register under number 108 699 224. Its registered office is at 17 rue Henri Chapron, 92600 Asnières-sur-Seine, France, and its boutique at 3 rue Madame de Sévigné, 75004 Paris, France.
For any question about your data, write to us at support@lordidon.com.

2. The data we collect

  • When you place an order: first and last name, shipping and billing address, email, phone number, order details.
  • When you pay: payment is processed directly by our secure payment providers (Shopify Payments, PayPal, Klarna). We never have access to your card numbers.
  • When you create an account: your login details and order history.
  • When you contact us by email, WhatsApp or the website chat: the content of your messages.
  • When you sign up for our newsletter: your email address.
  • When you browse the website: technical data (IP address, device type, pages viewed), through cookies.
  • For engraved or personalized jewelry: the text or information you give us for the personalization.

3. Why we use your data

  • To process, ship and track your order, handle returns and customer service. Legal basis: performance of the contract.
  • To meet our accounting and tax obligations. Legal basis: legal obligation.
  • To prevent fraud and secure the website. Legal basis: our legitimate interest.
  • To send you our news and offers by email. Legal basis: your consent, which you can withdraw at any time using the unsubscribe link in every email.
  • To measure and improve website traffic and, where applicable, show you relevant ads. Legal basis: your consent, given through the cookie banner.

4. Who receives your data
Your data is never sold. It is shared only with the service providers we need:

  • Shopify, our e-commerce platform and website host;
  • our payment providers: Shopify Payments, PayPal and Klarna. For installment payments, Klarna or PayPal may carry out their own checks, under their privacy policy;
  • La Poste (Colissimo) and our carriers, for delivery;
  • our email and messaging tools (including WhatsApp);
  • our chartered accountant, for bookkeeping;
  • the authorities, if required by law.

5. Transfers outside the European Union
Some of our providers, such as Shopify, may process data outside the European Union. These transfers are protected by safeguards provided for by the GDPR, such as the European Commission's standard contractual clauses or an adequacy decision.

6. How long we keep it

  • Order data and invoices: 10 years, as required by accounting law.
  • Customer data used to contact you: 3 years after your last purchase or last contact.
  • Newsletter subscription: until you unsubscribe.
  • Cookies: 13 months maximum.
  • Customer account: until it is deleted, which you can request at any time.

7. Cookies
On your first visit, a banner lets you accept or refuse non-essential cookies (analytics, advertising). Cookies needed for the website to work, such as the cart or account login, do not require consent. You can change your choices at any time from the cookie banner or your browser settings.

8. Your rights
You can at any time access your data, correct it, delete it, restrict its use, object to its processing, request its portability and withdraw your consent. You can also set instructions on what happens to your data after your death.
To exercise these rights, write to support@lordidon.com. We reply within one month at the latest.
If you believe your rights are not respected, you can file a complaint with the CNIL, the French data protection authority: www.cnil.fr.

9. Security
The website is secure (HTTPS connection) and payments are encrypted by our providers. Only the people who need it to process your order have access to your data.

10. Changes
This policy may change. The version in force is always the one published on this page.