Shipping policy

SHIPPING AND DELIVERY

Preparing your order
Your order is carefully prepared within 1 business day. Engraved or personalized jewelry is made within 1 to 2 business days before shipping. As soon as your order ships, you receive an email with your tracking number.

Mainland France (Colissimo)

  • Colissimo home delivery: 2 to 4 business days, €5.80
  • Colissimo pickup point: 4 to 5 business days, €4.80
  • From €89: free delivery and a free gift box, to your home or a pickup point.

Free pickup in our boutique
You can also collect your order for free at our boutique in Le Marais, 3 rue Madame de Sévigné, 75004 Paris, open every day from 11 am to 8 pm. We let you know as soon as your order is ready.

French overseas territories
Delivery in 4 to 8 business days: €7.80.

Europe
Tracked letter delivery in 5 to 8 business days: €9.80.

Rest of the world
Standard delivery: €12. Delivery times vary depending on the destination country.

United States
Tracked delivery in 5 to 8 business days: €35, or €25 on orders from €100. US customs duties are calculated and paid at checkout: nothing more will be asked of you on delivery.

Rest of the world
Standard delivery: €12. Delivery times vary depending on the destination country. Outside the European Union, import duties and taxes may be charged on delivery by the carrier or by customs in the destination country.

Duties and taxes
For shipments outside the European Union (for example the United Kingdom or some overseas territories), customs duties or import taxes may be charged on delivery. They are paid by the customer.

Delivery times
Delivery times are given in business days, excluding weekends and public holidays, from the shipping date. They may be slightly longer during the holiday season and sales periods.

Delivery address
Please check your address before placing your order. If there is a mistake, write to us as soon as possible, before shipping, so we can correct it. If a parcel is returned to us because it was not collected or the address was incomplete, we will contact you to arrange a new shipment.

Damaged parcel, delay or missing item
Write to us as soon as possible at support@lordidon.com or on WhatsApp at +33 6 67 45 88 74, with your order number and a photo if the parcel is damaged. We will find a solution quickly.

For returns and exchanges, please see our refund policy and our terms and conditions of sale.